Refund and Return Policy

Bloomelo Returns & Refunds Policy

At Bloomelo, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward return and refund process to make things right.

Return Period

You have 30 days from the date of delivery to return items. To qualify, products must be unused, in their original packaging, and include all accessories and tags. Please retain your receipt or proof of purchase, as it’s required for processing returns.​

How to Initiate a Return

To start a return, please contact our customer service team at hey@bloomelo.com. Once your return is approved, we’ll provide you with a prepaid shipping label and detailed instructions on how to send the item back. Returns should only be sent after receiving authorization; unauthorized returns may not be accepted.​

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please reach out to us immediately at hey@bloomelo.com. We’ll work promptly to resolve the issue, whether that means sending a replacement or issuing a refund.​

Non-Returnable Items

Certain items are not eligible for return, including:​

Personalized or custom-made products

Perishable goods

Personal care items

Hazardous materials or flammable liquids

Gift cards

Sale items marked as final sale​
Reuters

If you’re uncertain about an item’s eligibility for return, please contact us for clarification.​

Refund Process

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.​

Need Assistance?

If you have any questions or need further assistance with your return or refund, don’t hesitate to contact us at hey@bloomelo.com. We’re here to help and ensure your shopping experience with Bloomelo is a positive one.​